How long does shipping take?

Shipping takes 1-3 business days after an order has been processed. All of our items are ready to ship unless further stated.

If you have placed an order during the weekend (Friday-Sunday), it will be shipped out the following Monday if the order has been processed. 

I received the wrong order. How am I able to exchange it for the right one?

Due to a high increase of orders, there will be a time where we will make mistakes; however, we are not doing it on purpose!

Please email us at support@subtletiesbypres.com with "Wrong Order" in the header with a brief description of the situation.

I did not receive an order confirmation email.

Please double check that you have inputted the correct email address. It is essential to receiving your order confirmation as well as your tracking number!

When will you restock?

These are limited drops so rarely will we have restocks. If we do end up having a restock, it will be posted on Instagram and through our email newsletter as well as text.

Please follow the Instagram page @subtletiesbypres to be notified about future information regarding restocks.

It is best to subscribe to our newsletters and sign up for SMS texts just in case you miss any updates on Instagram.

How am I able to contact you?

For the quickest response, please email us at support@subtletiesbypres.com

From there, we will be able to contact each other more efficiently.

How long until I get an email back?

Due to a high increase of emails, it will take us 1-3 days to get back to your emails. Thank you for understanding!

 

 

ALL SALES ARE FINAL.

ALL ORDERS ARE

NON-REFUNDABLE/NON-EXCHANGEABLE

IF THERE IS A FLAW WITH ONE OF YOUR ITEMS, PLEASE EMAIL US AT

SUPPORT@SUBTLETIESBYPRES.COM

WITH AN ORDER NUMBER, BRIEF EXPLANATION, & IMAGES OF THE FLAW.

 

WE WILL BE MORE THAN HAPPY TO EXCHANGE YOUR ITEM WITH A REPLACEMENT!

PLEASE DOUBLE CHECK YOUR ORDER TO MAKE SURE THAT YOU HAVE PURCHASED THE CORRECT SIZE.